Non-emergency requests are typically addressed within 24–48 hours. For urgent issues — like a burst pipe or heating failure — our team is available 24/7 to coordinate emergency repairs immediately.

We work with a trusted network of licensed, vetted contractors to ensure quality work at fair pricing. If you have a contractor you'd prefer to use, we're happy to discuss accommodating that on a case-by-case basis.

Emergencies include anything that threatens health, safety, or immediate property damage — such as gas leaks, flooding, no heat in winter, or electrical hazards. Routine maintenance covers scheduled upkeep and non-urgent repairs, which we plan and coordinate proactively.

Yes. For non-emergency work, we notify owners of the issue, the recommended fix, and the estimated cost before proceeding — unless you've pre-authorized routine repairs under a set spending threshold. Emergency repairs are made immediately to prevent further damage, with full documentation provided afterward.

Every maintenance job includes an itemized cost breakdown, before-and-after photos, and a completion confirmation — all accessible through your owner portal in real time.

Both. We schedule routine preventative maintenance — seasonal inspections, HVAC servicing, and safety checks — in addition to responding to owner and tenant requests as they arise. This dual approach is what keeps small issues from becoming expensive repairs.